Experience the Results Others are Having

Dr. Santiago's office has the best team of people I have ever worked with for my dental health needs. I hear them interact with many other patients during my appoints. and everyone seems like family to them. THANKS FOR CARING about me! - BJ

I have already recommended you and will continue to. I would say that your office should be the model that all others are created after, but that would be asking too much of the others:) - AC

Lizzy Pittruzzella Everyone was very friendly and great! It was very nice meeting all of you, thank you! - V

Dr. Robin Santiago, Beautiful Smiles, is a dentist in West Hartford. She is a charming, friendly woman. I am writing about her because she did a free dental work up for me because I am going into the Peace Corps. Her family has a history of service. Her parents went overseas to do dental work and her son just finished doing City Year. And she offers free x-rays, a dental chart and an evaluation of work to be done to Peace Corps volunteers. She is on Farmington Avenue in West Hartford. I opened the door into a warm beautiful waiting room. Lovely comfortable chairs and a fountain set a relaxing, friendly mood. Her receptionists and staff were open and friendly. My first moments in her office set a relaxed warm mood. Dr. Santigo herself is also warm and friendly. Her exam was very gentle and she often checked to see if I was ok. Her recommendations were very practical. I felt that she was looking out for my dental health and not the health of her bank account. She did for free what my insurance network dentist would not do for me at all. And what I liked the best is that she created a treatment plan for me with full costs listed. I sure wish she were a Cigna Dental dentist. So a big THANK YOU to Dr. Robin Santiago. - VC

The office is very professional. I am a stickler on greeting with a smile and making patients, customers and clients feel welcome. Going to a Dr.'s office makes people feel nervous, because they do not know what to expect. Keep doing what you're doing...which is an awesome job! - KH

Everyone in the office is always very friendly. - JB

My hygienist was a delightful person and time flew right by. - SR

I always feel special when I visit and I know that Robin's credentials are the BEST – PS

I really feel like family every time I go to the office. The relaxing waiting room to the smiling and friendly faces I see. I feel right at home. I wouldn’t hesitate to refer anyone. Thank you again for your friendly service. God Bless. - CV

The office was very welcoming and professional. - LP

The staff is courteous, procedures have always been thoroughly explained to me, and I am thrilled with the expertise with which Dr. Santiago has competed extensive dental work for me. Thank you. - AT

I'm always impressed with how your practice seems to be up on the latest techniques and equipment. I feel I've gotten top-quality dental care over the years I've been under your care. I will continue as long I can afford it because great dental care is worth it.

The dental work is excellent and professional (Thank you Robin!), the staff very friendly and reassuring - always checking on my comfort. And I love the follow-up, which is unique to your practice - via the phone and the email system! Your practice is a 10 on a scale from 1-10 -- maybe even a 20!! Thank you! - DW

Keep doing everything exactly the same. Don't monkey with perfection :) - ES

Thank you so much for being so thorough and wonderful! I really appreciated the call from Dr. Santiago after my appointment to see how I was doing. I am really grateful to have found you guys! - MS

Every visit is a good visit. I love the staff and the service provided. I have no complaints about the office. - ME

Friendly, helpful staff. I feel like I am getting excellent care, just wish it wasn't so much more expensive than other dentists in the area. Also- still waiting on cost info regarding my needed dental care. You were having computer problems that day. Thanks. - SR

Everyone was incredibly friendly, and the atmosphere of the whole office was welcoming. Dr. Santiago was very thorough about explaining the condition of my teeth and the home whitening procedure. - LM

Accept my insurance plan. Over the past 20 years, I have found all your staff to be terrific. My questions and concerns are taken seriously and with respect. Jody is always willing to work with me and figure out the financial details. I also appreciate the fact that Robin is always in search of the best in continuing education for herself and her staff. Retention of staff seems to be high and makes me feel confident that services are gold standard! - DG

Dr Santiago and her staff are always cheerful, engaging and competent. - JC

Thank you so much! I haven't looked this good in years :) I should probably have new head shots made! I'm really pleased with your work. The entire staff was kind, knowledgeable and professional. I truly enjoyed my visit. I will be sure to pass along my experience to my friends and colleagues. Thank you again. - TJR

Honestly, it was one of the most well run offices I've ever been in. From the receptionist greeting me at the door, to the lovely ladies bringing me into the room. It was truly a pleasure. Jodie was phenomenal, and is truly an asset to the office. I'm glad to have gone to the office. Well... As glad as one can be going to the dentist. See you soon. - JT

Everyone was so nice. It really didn't feel like I was in a Dental office. Everyone was terrific and I had the most thorough dental exam I have ever had. I have ordered a water pick. Thanks for everything. See you soon. - BI

I’m sure I’ll talk with her tomorrow. I thought everything was GREAT….what a difference from my past experiences at a dentist office; I have never had such a thorough exam….and my teeth feel so good!!!! And I love being your patient at last!!!! - LG

Kathy is great! She does a thorough job with the cleaning and explaining everything about your dental health. Everybody in the office is very nice. It makes going to the dentist so much easier! - GD

You ladies are the best! All of you. I actually look forward to going to the dentist! - KS

Wonderful.... (As wonderful as a dentist appointment could be!!!) - MD

The clinical & administrative support staff are excellent, always professional & friendly. Medical practices need to take a page from your notebook! Clinical & administrative support staff is excellent, always professional & friendly. Medical practices need to take a page from your notebook! - GC

Dear Dr. Robin, Not only are you a great dentist but you are a wonderful, caring human being. I have so much appreciated you and your office team. To a person, everyone is kind and concerned. I am glad that Julia and I are here in Connecticut and you are certainly among the many whom we consider blessings in our lives. Happy Holidays to you and enjoy India. Be safe! Warmest, G

Dear DeAna ~
I wish to extend to you and Meredith my warmest and sincerest thanks for making my visit to Dr. Santiago's office today feel more like Christmas at a spa than a cleaning at a dentist's office. Surely "office" is not the language to describe such a beautiful and welcoming environment. I was touched very nearly to tears by the sweetness of your gesture - the flowers are stunning and a beautiful reminder that mums surely are worth the wait until fall. Thank you, DeAna, for sharing with me the positively stunning family that is yours. Perhaps you noticed I was nearly speechless? Your three daughters, son and husband are all beautiful treasures. Thank you again for your thoughtfulness. I look forward to seeing you and Meredith again soon. With very best and warm regards, DCB

If you do anything else to make me feel more comfortable... I would probably never go home! I cannot express the full measure of my gratitude and satisfaction with the services and treatment I continue to receive at "Beautiful Smiles." Yes, I have referred family and friends to your office and will continue to do so. Thank you for all that you do! In Italian I believe it's "tutto bene!" I know I am always made to feel comfortable and any concerns are brought to my attention and options explained clearly. This creates a trust level that is important to me as the patient. I hope this is information is helpful. - B

It is the greatest place to visit - I always enjoy my time there. It never even hurts. Thank you for all the years you have taken care of me and my family. - BC

The best office I have seen! - KM

Dr. Santiago is the best dentist I have ever seen. I am very apprehensive about going to the dentist and she and her entire staff made me feel at ease. I would highly recommend Dr. Santiago to anyone who is in need of a dentist, especially one who is as fabulous as her! r. Santiago is the best dentist I have ever seen. I am very apprehensive about going to the dentist and she and her entire staff made me feel at ease. I would highly recommend Dr. Santiago to anyone who is in need of a dentist, especially one who is as fabulous as her!

Judy not only said that she loved her new color coded fillings, but they feel perfect! - JL

Dear Robin and staff,
I just want you to know that from the very first phone call I made to your office to make an appointment to my first visit yesterday was like no other dental experience I have ever had. Your thorough exam and your professionalism made me feel I will be well taken care of. Walking into the calm, garden like environment immediately set my mood into almost vacation mode and completely took the uneasy feeling of being at a dentist away. I have told all my friends (I have so many) about my visit and that I’m actually looking forward to my next dentist appointment. Thank you all for making this a pleasant and memorable experience. I’m looking forward to seeing you at my next appointment in January. Sincerely, MF

Thanks! It’s always nice to be remembered! Since my birthday is always in competition with the holiday season, it's additionally nice have one day set aside...best wishes to all of you for a wonderful holiday celebration with family and friends surrounding you....thanks for all you do for me, see you soon!

It was the most comprehensive exam I ever had; everything was explained to me in an understandable manner. I felt very confident with the care I received because the doctor and the hygienist were so knowledgeable. I also like the fact that the office uses up to date computers and software. The doctor and hygienist were very kind and understanding. Thank you so much! - PM